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Ambulance
Sept 14, 2017 20:36:00 GMT
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Post by profbooboo on Sept 14, 2017 20:36:00 GMT
It follows the West Midlands ambulance serive from the call handlers to the paramedics on the ground.
I haven't got the patience for some of these a**eholes!! Obviously some people are upset and scared so they aren't always coherent, which is understandable. But one woman called them saying her friend had been stabbed. Cool as a cucumber, mumbling way of talking, but not due to alcohol, just lazy 'can't be bothered to fully form words with my lips.', lazy. When the call handler asked if it they were the patient due to the lazy way she was talking she said "obviously not!" How is it obvious? I'm sure stabbed people have called 999 for their own help. And when the call handler asked another question the woman said "no." The call handler explained she couldn't hear her properly and she went off, :"NO! N.O.!".
I wouldn't be able to put up with it, I'd be like "cut the attitude, I'm trying to help you." But you can't do that. 😠
Although, I worked at a call centre, not as emergency as that, and if I got repeated attitude, for no reason (and they're not having heart attacks or getting stabbed!) I would say something. The calls were recorded so if they complained I was covered. And as for the swearing, 3 warnings and you could terminate the call. Obviously these lot just have to put up with it.
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Ambulance
Sept 14, 2017 21:07:07 GMT
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Post by profbooboo on Sept 14, 2017 21:07:07 GMT
Shelia, the old lady at the end has just broken my heart.
On the one hand you have her not wanting to cause a fuss and just before her story a man called about cutting his finger while changing a toilet roll!
He was told he didn't need an ambulance but why did he call them, because his bus pass wasn't valid so wanted the ambulance as a free taxi! What is wrong with people? My mom cut her finger quite badly years ago and my dad drove to hospital, she wouldn't dream of calling an ambulance for that. I had to go to hospital and I called a taxi to take me, it cost £8, which I'd have preferred to stay in my purse but you just suck it up instead of costing the ambulance service £400+ for the call out, which is what it costs for an ambulance to attend. Like I said some people! 😤
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Post by sootycat on Sept 14, 2017 21:25:56 GMT
That was so sad about Sheila, poor old lady.
I couldn't believe when the ambulance crew saw that accident before their eyes...in fact they were very lucky they weren't stuck in the middle of it all.
I do find I get totally exasperated by time wasters though.
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Post by Geoffers on Sept 15, 2017 14:31:26 GMT
I have to watch this the next day,too much other telly on Thursday.
This is excellent, you get really involved on so many levels and it is very emotional at times,and as a viewer you are not even suffering.
Seems so stressful, don't think l could cope with taking calls or being a paramedic.
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Post by monic on Sept 28, 2017 20:46:24 GMT
The overwhelming number of these clients would have been taken care of if social services and home care funding was sufficient to cover all the needs. The lady tonight Josephine was scared and needy but if the services were there to cover mental health then the paramedics wouldn't have to do this as emergency social workers.
The ones that really irritate me are the drunks.
I used to have to get paramedics sent for me when I had seizures but when I came round I would send them away, the drama queens with a cut finger should have to shadow a shift.
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Ambulance
Sept 28, 2017 21:34:26 GMT
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Post by profbooboo on Sept 28, 2017 21:34:26 GMT
Josephine was frustrating but didn't really understand the full implications of calling an ambulance. At the end it did say she'd been moved into warden controlled care, which hopefully will help her. There needs to be more of that.
Leon, although having a brain injury did seem to understand the implications of the ambulance. The one guy, either a social worker or from the mental health car said that in Leon's situation with no stimulation he will call an ambulance, but as the paramedic pointed out the way he treats the carers means they're not staying for long when they do attend or refusing to go means he's had lots of different carers, but it doesn't mean calling an ambulance is the right thing.
The old lady from West Brom was lovely.
And the woman who couldn't get out of her house, even though her family had brought her a scooter, because a ramp hadn't been put in at the property. A simple ramp would have meant a woman being given her independence back also would have meant only 1 crew wouldve been needed instead of 3!
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Post by monic on Sept 29, 2017 20:30:00 GMT
All of your points are valid and fall into the remit of social care via local authorities (at least they do in Scotland) but the social care budget routinely goes down while demand if going up.
There are few supported accommodation units, the ones that do exist have no overnight wardens in place so the adults with learning disabilities, mental health issues, brain injuries who live alone often end up scared at night, a friends daughter has been placed in her own flat but because she is lonely she goes into the close and wanders around the car park, carers and police are called when she has a tantrum in the car park but she doesn't understand why she has to be alone. Social work has no units to place her in. Similarly in the last series we had the lady with dementia who was sore so she phoned 999 when the pain wouldn't go away. To save money she was left in her own home but the cost fell on the ambulance service.
Its typical short sightedness to say care in the community works and then cut the community care funding.
In my area you'll wait 6 months for an OT (occupational health) assessment and then if your worker says you need an aid (ramp) its up to the budget controller if you can get that ramp. If the budget has run out then you are unable to get the life changing aid.
My council employs a team of welfare rights workers who visit these people and claim the appropriate disability benefits (AA or PIP) the person then can use the benefit to get more care or aids in place. The problem there is that we are not popular with central government who want to cut the benefits bill rather than distribute it more to the needy.
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Ambulance
Sept 29, 2017 20:44:30 GMT
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Post by profbooboo on Sept 29, 2017 20:44:30 GMT
It all comes down to money. There needs to be more money in place to put in the ramps etc, because the money will come from somewhere else eventually. The last with the ramp ended up having 3 ambulance crews there. If each ambulance call out is equivalent to £400, that call outs cost £1200. Surely the ramp would have been cheaper. It's the ambulance service/NHS that's picking up the bill rather than the local authority but all the money comes from the same place in the end.
I thought the idea of the woman going to supported living was that they'd be a warden in place if she needed them. If there's no warden she'll just keep calling the ambulance service in he evenings lie she's doing at the moment, so I can't really understand the point in moving her. I thought they'd be something like 15-20 self contained flats with a warden overseeing them from a flat that they occupy, which is a perk of the job.
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Post by Miranda on Sept 29, 2017 20:50:14 GMT
Bloody hell, that baby came out quick!
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Post by sootycat on Sept 29, 2017 20:58:19 GMT
Did it ever. Didn't he look cute in his little hat.
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Post by Miranda on Sept 29, 2017 21:10:46 GMT
I really felt for Leon. He should not be on his own like that. Yes he's compos mentis but he's not able to look after himself. If we had a properly funded welfare service he wouldn't be.
God bless the Tories, eh?
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Post by monic on Sept 29, 2017 21:20:23 GMT
There are different types of supported accommodation - there are properties owned by a support agency where its a block of flats and the ground floor flat is the office but there is no one in that office at night, the residents are meant to press an alert button that calls a phone number and a carer phones them back to ask why they pressed the button.
Other versions have 3 residents who share a property and a carer stays overnight so a responsible adult is already there,
From what was said Josephine was moved to this type of property so hopefully will have someone there to calm her down at night.
All types of government look for the cheapest model to cut costs but care is an expensive business.
We have a lot more vulnerable people as there are lots of people who survived childhood and as their parents get older or die they need social support to live. There are also the elderly who need support to live at home.
I see lots of disabled adults as they get placed in high rise buildings as there is a concierge who can keep an eye on them.
Unfortunately they don't maintain their personal hygiene as no one tells them to do this - they then seem to be treated as dirty homeless vagrants when they are just adults who need intensive support that is not there due to lack of money.
Re the baby boy - the call handler said it was baby number 3 so might be quick, she was correct = think it was only 40 minutes
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Deleted
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Post by Deleted on Sept 29, 2017 21:34:38 GMT
Ah but Leon refuses to go into supported accomodation. He has been offered it repeatedly. I used to work in intermediate care. The number of times that patients who were "at risk" refused to leave their homes were numerous.Social services, who always get it in the neck were unable to do anything, because like Leon, the patients were deemed to be sentient. So they dictate their treatment, even if it is against their best interests.
276 calls to the ambulance in 3 months is obviously a waste of both nhs and police resources.How would you feel if a family member died because an ambulance was tied up for 3 hours by a non emergency call? Josephine at least was not fully compus mentus, but Leon is. But she is going into warden controlled accomodation. He will continue to tie up ambulance crews because he wants to be in hospital, although his condition doesn't warrant it.
Care in the community has never been the cheap option that it seems to be to all and sundry. It is some years since I worked there, but believe me, there are people who know how to work the system, tie up resources, and will divert services because of their own selfish wishes.
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Post by Miranda on Sept 29, 2017 22:02:09 GMT
Woh. I totally disagree about Leon. He should not be on his own and carers during the day obviously isn't working. He has no food in the house and the place is a tip. He's not mentally stable. Calling the ambulance several times a day isn't the action of a mentally stable person. He's just not bad enough for Social Services to spend money on him. I don't know, if stabbing a carer isn't enough then what exactly does he need to do?
It makes no sense to me. I know that the old mental hospitals got a very bad reputation but maybe something like that should be bought back. C in C certainly doesn't work.
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Ambulance
Sept 30, 2017 0:38:01 GMT
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Post by profbooboo on Sept 30, 2017 0:38:01 GMT
But Leon was put in mental health care for about a month and monitored and they don't think he is mentally ill that's why he had to be sent home. He calls the ambulance because he wants to go to hospital but as there's no emergency it's not the right place for him. He refuses help from the carers which could account for the lack of food in the house and refused to be moved into more monitored care. It's a sad situation but a lot of people are probably in similar situations to Leon and haven't been given the options he has because they don't cause the disruption that he causes, they're the ones who fall through the net. Like I say, a sad situation but he needs to give a little too.
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Anymore to come?
